Why treating customers fairly should be a top priority
As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
Peter Lavers Voted as top CX Professional
We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
Customer Attuned welcomes Paul Cranston to the team
We are pleased to welcome Paul Cranston to the Customer Attuned team.
Paul helps organisations better understand their customers so that their marketing and customer managemen… Read more
Customer AttunedSeason’s Greetings from Customer Attuned
Sending Season’s Greetings from all of us at Customer Attuned to you !
What a year it has been for all of us!
Wishing each and every one of you a peaceful time during the festive s… Read more
Salesforce Gratitude Campaign
We’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign.
The question was “T… Read more
Supporting clients as they manage their new homeworkers
One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more
Managing customer relationships in a virtual world
In recent months, we have been responding to the challenge that many of our clients have been facing in working in a largely virtual world due to Covid-19 lockdown restrictions. We… Read more
Customer Attuned Newszine October Issue – B2B Trust explained
Trust is such a heavy word. It carries huge responsibility.
We use it in so many situations and yet, we often test the boundaries, stretching it to see how much wriggle room we have, b… Read more
Supporting our clients in a virtual world
As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more
A new year, and a new associate – building our capabilities and our credentials
We are pleased to announce the appointment of Steve Alderman as a senior associate to the team at Customer Attuned to build our credentials in procurement across a variety of impor… Read more
How Customer Behaviour is Changing – Disruption at Every Turn
Director of Customer Attuned, Peter Lavers, blog has been featured in Just Marketing, February edition.
“Reading the SAS / Futurum “Experience 2030” report made me think… Read more
Mark Hollyoake gains his Doctorate on B2B Trust
Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust.
Is it… Read more
Providing Leadership Through Change & Uncertainty – B2B Trust Series Event – 18 March 2020
**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020**
It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
Fonolo: Top 20 Customer Service blogs to read in 2020
Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service.
The list has been created by Fonolo, who provid… Read more
An ever expanding footprint
In addition to further strengthening our relationships with several existing clients in 2019, Customer Attuned have been delighted to work with a number of new clients over the p… Read more
Panviva’s Top CX Influencers
International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more
Breakfast Briefing: Providing leadership in times of uncertainty; Birmingham, October 2019
We recently held a breakfast briefing in Birmingham on the extremely topical subject of providing leadership in times of uncertainty and despite the usual problems with early mo… Read more
Exceeders’ List of top 10 Customer Experience Influencers
Customer Attuned co-founder Peter Lavers has again been named as a top influencer in the realm of Customer Experience (CX).
The list has been created by Exceeders – an IT community… Read more
Peter Lavers included in Top Customer Service Influencer List 2019
Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers.
He has been featured on Fit Small Business’s Top Customer Serv… Read more
Customer Attuned Tackle the Healthcare Industry in Partnership with Spirit Access
Customer Attuned are pleased to announce that a partnership has been formed with Spirit Access, part of Spirit Health Group, to develop best practice for Key Account Management i… Read more
Thoughts from Dimension Data’s CX Benchmarking Report Roundtable
This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more
Providing Leadership Through Change & Uncertainty – 28th March, Edinburgh
Join the Customer Attuned team for our Providing Leadership Through Change & Uncertainty event, featuring real case studies, success stories and ideas from top industry le… Read more
From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.
Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging:
Economic-focused decisio… Read more
What Will Your Customer Relationship Quality Be In 2019?
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
Build a Better Customer Experience – Tips from CX Experts
Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts!
10 leading influencers and innovators in the… Read more
2019 – Crystal Ball Time
It’s that time of year again for us to look ahead and try to make sense of the challenges ahead.
Despite the political and world turmoil, business continued to tick along in 2018, alb… Read more
Think 2019
We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter will b… Read more
Peter Lavers named as a Top Customer Service Influencer
Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers.
He has been featured on Fit Small Business’s Top Customer Serv… Read more
Managing Distributors as Partners
Our new book is out! It’s only taken three years to write…..
MANAGING AND DEVELOPING YOUR DISTRIBUTOR RELATIONSHIP
Are you considering using distributors, or unsu… Read more
Dimension Data revolutionises the Tour de France viewing experience
I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
B2B Trust as business developer
Customer Attuned Director, Mark Hollyoake shares the research insights from his DBA on Trust within B2B Relationships at the forthcoming event:
Your Future in Partnership with… Read more
Peter Lavers recognised as top CX influencer
Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX).
Peter wil… Read more
Dimension Data 2018 Global Customer Experience Benchmark Survey
Customer Attuned Director and Head of Relationship Quality, Peter Lavers, has been commissioned by Dimension Data to contribute to its 2018 Global Customer Experience Benchma… Read more
We are delighted to welcome Andy Field as a new Non-Exec Director
Customer Attuned are excited to announce the appointment of Andy Field as a Non-Executive Director (NED). Andy is a highly experienced executive and non-executive. His busines… Read more
CONTACTUM Sales Academy
Had a terrific first session with the graduate intake for the CONTACTUM Sales Academy; very enthusiastic bunch of guys and they will help shape the wider sales academy programme t… Read more
Developing the Sales Academy
Had a great day with Nigel and the sales colleagues from CONTACTUM at an exhibition in Exeter – great insights to help develop the Sales Academy, and first hand experience of deta… Read more
Driving Insight
One of our great days with the team at Nomad Foods Europe; many thanks in particular to our colleague Paul Weston and his assistance in creating a tool to assist with market mapping –… Read more
Trust Talk – “Trust as an element of Customer Development”
Trust is the buzzword of the moment in Business to Business, the new elixir that clinches contracts, opens doors and pushes up profits without requiring resources or investment;… Read more
Deep-Insight CRQ
In January, our CRQ partners Deep-Insight took their own medicine and conducted a CRQ (Customer Relationship Quality) assessment on their own partners and customers to ask what… Read more
Think 2018
We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more
Watson Commerce B2B Tweetchat – 13 February, 6pm UK time
Customer Attuned director Peter Lavers will be co-hosting an IBM Watson Commerce B2B tweetchat with Melissa Gonzalez (award winning retail strategist) on Tuesday 13 February a… Read more
The Future and Challenges of Customer Experience
A little while ago a Helsinki-based customer feedback analytics company called Lumoa asked me to contribute to a blog series they were writing on the future of Customer Experienc… Read more
Top 9 Customer Experience Influencers
We’re delighted to report that one of our founding directors Peter Lavers has again been featured by Capterra as one of the top influencers in the world in the field of Custom… Read more
NS&I and Atos Featured in NelsonHall Article
Customer Attuned clients NS&I and Atos have been featured in a great article from NelsonHall on transforming the digital customer experience.
You can read the full article a… Read more
Peter Lavers featured in Dimension Data blog on Location-based Services
Location-based services (LBS) enable smartphone apps to supply the end user with geo-specific information and marketing content that is real-time and relevant to their exact… Read more
Listen to what it’s like studying for a Doctorate
Customer Attuned Ltd Director Mark Hollyoake shares the insights from his doctoral journey so far….https://www.southampton.ac.uk/business-school/postgraduate/… Read more
Customer Attuned Director Guest Speaker at The University of Southampton
Customer Attuned Director, Mark Hollyoake, delivered a guest lecture at the University of Southampton today.
Over the course of two hours Mark led an interactive session that ex… Read more
SAS Analytics Experience, Amsterdam
Customer Attuned Ltd Director Peter Lavers attended the SAS Analytics Experience conference in October this year – their showcase in Europe of the latest innovations in data an… Read more
Two of the Most Common Mistakes Companies Make in Customer Experience
CXM the Customer Experience Magazine has recently published an article by one of our Customer Attuned Directors, Peter Lavers. In the article, Peter shares his experience from o… Read more
Customer Attuned Director recognised as one of 20 leading CRM experts
Customer Attuned were very pleased to see that one of their founding Directors, Peter Lavers, was included on the list of one of the top 20 global CRM experts to follow on Twitter rec… Read more
Customer Attuned Director named as a Customer Experience Influencer to follow
We are delighted to announce that Customer Attuned Director, Peter Lavers, has been recognised by Capterra Inc. as one of nine Customer Experience Influencers to follow. Peter… Read more
Customer Attuned Director to Speak at British Academy of Management Conference
Mark Hollyoake – Customer Attuned Director has been accepted to present a paper at the BAM conference
The paper; ‘What’s in a Name’: re-defining B2B Tr… Read more
Peter Lavers Interviewed in “Next Level” Podcast
Customer Attuned Director Peter Lavers has been interviewed in this series of podcasts, which covers the subject of how to “Accelerate Your Marketing, Branding and Care… Read more
Developing People to Deliver Change
The Hornby Hobbies Story so far …
We have been on an incredible journey with the Sales teams from Hornby Hobbies over the last six months. The start point saw a team with pressure on al… Read more
Pilot of GDPR Readiness a success
A significant day for the Customer Attuned GDPR team- Gary Lunt, Geoff Downer and Matt Anslow. We have completed our first pilot of the GDPR Readiness Assessment service and both o… Read more
Launch of our GDPR Readiness Assessment service
We are really pleased to be working with two experts in their related fields to support the launch of our GDPR Readiness Assessment service. Matt Anslow is a GDPR Practitioner, and… Read more
An update from our Midlands office
Customer Attuned have recently been featured in a case study at one of our newer premises at the Market Harborough Innovation Centre. The HIC provides great facilities for us to us… Read more
Trust as a business developer
Customer Attuned Director, Mark Hollyoake, speaks at Xtend London event. The audience was made up of senior Directors from a wide range of industry sectors. During the talk, Mark… Read more
CA Director, Peter Lavers in Las Vegas at the IBM Amplify 2017 conference in his role as a Watson Commerce Futurist
We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in his role as a Watson Commerce Futurist.
IBM Amplify is the premier Marketing… Read more
Customer Attuned spotlights Employee Relationship Quality (ERQ)
Customer Attuned have been managing Customer Relationship Quality (CRQTM) programmes with our UK clients for a number of years. But did you know that we also offer an Employee ver… Read more
Trust in Me ~ now three years in
Mark Hollyoake shares insights from his doctorate on trust within B2B
What do we really know about trust? It may be the subject of numerous books and conference papers, bandied abo… Read more
Customer Attuned Director speaks at Napier University
A guest lecture in Strategic CRM was delivered by CA Director, Mark Hollyoake, to an audience of MSC students at Napier University in Edinburgh. During his three hour session Mark… Read more
New Infographic: Challenges facing the Auto Industry
The automotive sector is facing massive changes in the next 10 years.
How will this affect your customer management?
Download the infographic in pdf
… Read more
Peter Lavers makes the Top 20 Customer Experience Influencers to follow in 2017
CustomerGauge has listed Peter Lavers on the The Top Customer Experience Influencers to to follow in 2017!
View the list on CustomerGauge.com … Read more
Customer Attuned Ltd welcomes Mr Gary Lunt as new Board Director.
London – Customer Attuned Ltd has appointed Mr Gary Lunt to assist with the commercial development of the business. With Gary’s significant commercial experience with large com… Read more
Mindtouch lists Peter Lavers as Customer Success Influencer
Peter Lavers has been selected by Mindtouch as one of The Top 100 Customer Success Consultants to engage with… for the 2nd year running!
This is the 2nd year Mindtouch has exe… Read more
Top CRM & Marketing Experts to Stalk on Twitter
We’re delighted to announce that Customer Attuned’s Head of Relationship Quality, Peter Lavers, has been voted as CRM & Marketing Expert to stalk on BellyCard’s Top… Read more
Strategic CRM for Business Leaders Master Class
Customer Relationship Management (CRM) has strategic influence far beyond Sales and Marketing. Microsoft Dynamics CRM outlines the prospects’ journey through the business t… Read more
Webinar on March 10: Using a Systemic Process to Unlock Value for Your Customers
“Customer power is shifting, and the trajectory is dynamic. Buoyed by enhanced consumer choice and a proliferated omni-channel environment, the growing challenge call… Read more
B2B Thought Leadership Shared at Loughborough and Edinburgh Napier Universities
Customer Attuned continues to develop and share thought leadership on B2B Customer Management. Last week, Mark Hollyaoke was a guest speaker at the Loughborough and Edinburgh N… Read more
Peter Lavers listed on Vcare’s Top 50 Customer Care Influencers list
We’re delighted to announce that Customer Attuned’s Head of Relationship Quality, Peter Lavers, has again been recognised as a leading influencer in the field of Customer care a… Read more
In the news…International Journal of Sales Transformation features the B2B “Golden Threads” Strategic Priorities
Read how B2B industries scored their strategic priorities for 2018 (which means starting critical changes now!) in the results from the Golden Threads Research, as featured in t… Read more
In the news… What Strategic Priorities B2B Companies want to reach by 2018
Featured in the December 2015 issue of Customer Experience Magazine… Peter Lavers discusses the Strategic Priorities B2B Companies want to reach by 2018.
Click on the ima… Read more
Strategic Priorities of B2B Customer Management – Results Issued
Can businesses have both acquisition and retention dominant in their corporate DNA?
Customer Attuned and its partners carried out an international research study over the summ… Read more
Prof Merlin Stone wins Lifetime Achievement award!
Congratulations Merlin on winning The Professor Derek Holder Lifetime Achievement award!
To read Merlin’s interview, click on the article and turn to page 6. And to see th… Read more
Take the Golden Threads Survey!
Customer Attuned are delighted to announce a global research exercise that will examine the strategic priorities of B2B companies across industries and geographies. Everyone… Read more
Peter Lavers voted SAPs Top 60 Influencer
When it comes to customer experience, there are some thought leaders who are making big strides and providing thought-provoking insights and ideas. To help you get an edge and lea… Read more
Insurance Expert Alan Thompson Joins Customer Attuned as Director
Alan brings an exceptional blend of Customer Management (CM) expertise combined with in-depth knowledge of the insurance industry developed over more than 25 years of working i… Read more
Top Microsoft Partner eBECS gets Customer Attuned
Award winning Microsoft Dynamics reseller, eBECS, knows that to stay on top of its game it makes sound commercial sense to run a health-check on its customer management capabilit… Read more
Customer Attuned Appoints Professor Merlin Stone as a new Director
Customer Attuned Limited announced today that Professor Merlin Stone will be joining their board adding more weight to their research division. Professor Stone comes with a wea… Read more
The Great Debate – Event 2 – Making B2B Partnerships Work at Lord’s Cricket Ground
In the second Great Debate, held at Lord’s Cricket Ground in February, we considered how to make our B2B partner relationships work better and how using that knowledge and insight… Read more
The Great Debate – First in the series of debates starts with Strategy & Planning at Churchill War Rooms
The first B2B Customer Management Great Debate launched on Wednesday 13th November 2013, at the Churchill War Rooms in Westminster with keynote speakers Mark Williams of Pegler… Read more
