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Ellie Luk2023-01-23 18:03:132023-01-23 18:04:18Customer Centricity Corner with Peter Lavers – What Loyalty Means in Business to Business
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Ellie Luk2023-01-23 18:03:132023-01-23 18:04:18Customer Centricity Corner with Peter Lavers – What Loyalty Means in Business to Business
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Peter Lavers
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Peter Lavers2023-01-10 10:15:192023-01-10 11:04:34Using Customer Segmentation Models
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Peter Lavers
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Peter Lavers2022-12-19 17:24:372022-12-21 11:18:35Sales Capability Frameworks for Key Account Managers
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Ellie Luk2022-12-16 18:30:322022-12-21 11:18:52Customer Centricity Corner with Peter Lavers – What does it mean to RMB?
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Ellie Luk2022-11-14 19:32:062022-11-15 19:04:50Why is it important to have a Sales & Account Management Framework?
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Dr Mark Hollyoake
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Dr Mark Hollyoake2022-10-31 11:01:052022-10-31 12:11:45Trust is Key to Growth in Sales and Account Management
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Ellie Luk2022-07-12 12:47:332022-10-20 16:08:26Why is Sales Capability Important?
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Paul Cranston
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Paul Cranston2022-05-18 12:48:352022-06-22 12:59:27Dr Mark’s Virtual Tea Time Chat with Andrew Hough, Institute of Sales Professionals
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Ellie Luk2021-12-07 18:53:412022-06-22 11:47:30Part 3 – Impact of Hybrid Working on How we Build and Manage Customer Relationships.
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Ellie Luk2021-12-07 18:43:102022-06-22 11:47:30Part 2 – The Impact Of Hybrid Working on How we Build and Manage Customer Relationships.
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Ellie Luk2021-12-07 18:37:572022-06-22 11:47:30Part 1 – Impact of Hybrid Working on How we build and manage customer relationships.
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Ellie Luk2021-11-01 09:58:102022-06-22 11:47:30Digital Transformation in Healthcare Discussion Two – Part Four
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Ellie Luk2021-11-01 09:54:492022-06-22 11:47:30Digital Transformation in Healthcare Discussion Two – Part Three
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Ellie Luk2021-11-01 09:52:552022-06-22 11:48:39Digital Transformation In Healthcare Discussion Two – Part Two
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Ellie Luk2021-11-01 09:15:202022-06-22 11:48:39Digital Transformation in Healthcare Discussion Two – Part One
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Ellie Luk2021-10-05 10:38:172022-06-22 11:57:57Managing your Teams Resilience For Leaders
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Ellie Luk2021-09-07 14:11:212022-06-22 11:48:39Three Signals your company might not be customer centric
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Ellie Luk2021-08-04 17:55:232022-06-22 11:48:39Digital Transformation in Healthcare Panel Discussion – Part 4
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Ellie Luk2021-08-04 17:53:532022-06-22 11:48:39Digital Transformation in Healthcare Panel Discussion – Part 3
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Ellie Luk2021-08-04 17:52:032022-06-22 11:48:39Digital Transformation in Healthcare Panel Discussion – Part 2
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Ellie Luk2021-08-04 17:49:222022-06-22 11:48:39Digital Transformation in Healthcare Panel Discussion – Part 1
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Ellie Luk2021-07-21 11:52:002022-06-22 11:57:57Dr Mark’s Virtual Tea Time Chat with Dr Jeremy Noad
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Ellie Luk2021-07-16 14:19:312022-06-22 11:48:39Amanda Cromhout, CEO of Truth interviews Peter Lavers, CX Influencer
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Ellie Luk2021-06-24 14:42:362022-06-22 11:48:39Making Customer Centricity a Reality Q3 – Panel Discussion – June 2021
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Ellie Luk2021-06-24 14:39:442022-06-22 11:49:23Making Customer Centricity a Reality Q2 – Panel Discussion – June 2021
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Ellie Luk2021-06-24 14:36:362022-06-22 11:49:23Making Customer Centricity a Reality Q1 – Panel Discussion – June 2021
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Dr Mark Hollyoake
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Dr Mark Hollyoake2021-05-18 10:47:142022-06-22 11:59:55A Powerful Exploration of Trust in Sales with Dr Mark Hollyoake
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Ellie Luk2021-02-24 12:56:032022-06-22 11:49:57Part 3: Developing People in a Digital World Panel Discussion
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Ellie Luk2021-02-24 12:50:522022-06-23 12:07:49Part 2: Developing People in a Digital World Panel Discussion
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Ellie Luk2021-02-24 12:44:002022-06-23 10:36:09Part 1: Developing People in a Digital World Panel Discussion
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Dr Mark Hollyoake2021-02-18 13:51:272022-06-23 12:07:49Dr Mark’s Virtual Tea Time Chat with Mike Chatters, Lactalis
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Ellie Luk2021-01-04 12:49:102022-06-22 11:49:57Have we outgrown silos? Peter Lavers talks to Engati CX
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Dr Mark Hollyoake
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Dr Mark Hollyoake2020-12-10 11:27:102022-06-22 11:49:57Dr Mark’s Virtual Tea Time Chat with Tessa Boshoff, Wall Street English
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Ellie Luk
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Ellie Luk2020-11-11 13:28:282022-06-22 11:51:06Dr Mark’s Virtual Tea Time Chat with David Southern, Spirit Access.
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Ellie Luk2020-11-06 12:07:352022-06-22 11:51:06Panel Summary: The Trust Factor Panel Discussion
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Ellie Luk2020-11-06 10:56:372022-06-22 11:51:06Q3: The Trust Factor Panel Discussion
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Ellie Luk2020-11-06 10:48:502022-06-22 11:51:06Q2: The Trust Factor Panel Discussion
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Ellie Luk
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Ellie Luk2020-11-06 10:23:462022-06-22 11:51:06Q1: The Trust Factor Panel Discussion
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Ellie Luk
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Ellie Luk2020-11-06 10:16:292022-06-22 11:51:06Introduction: The Trust Factor – Making B2B Trust Your Business DNA
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Ellie Luk
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Ellie Luk2020-08-27 13:28:222022-06-22 11:51:06Dr Mark’s Virtual Tea Time Chat with Jacob Botha, BUPA
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Ellie Luk
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Ellie Luk2020-08-07 14:57:482022-06-22 11:51:06Dr Mark’s Virtual Tea Time Chat with Peter Lavers
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Ellie Luk
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Ellie Luk2020-07-18 17:26:122022-06-22 11:51:07Dr Mark’s Virtual Tea Time Chat with Neil Fripp, Hornby Hobbies
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Ellie Luk2020-07-15 07:20:192022-06-22 11:52:02Q4: Peter Lavers Summarises 5 key points for businesses to adapt into their customer strategies.
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Ellie Luk2020-07-15 07:13:042022-06-22 11:52:02Q3: How has the challenge of adapting so quickly impacted your decision making & people management?
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Ellie Luk2020-07-15 07:07:572022-06-22 11:52:02Q2: How are you adapting your sales and service operations during lockdown? Panel discussion
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Ellie Luk
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Ellie Luk2020-07-15 06:57:202022-06-22 11:52:02Adapting to New Normal Customer Behaviour – Online Panel Discussion – Introduction to speakers and Question 1
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Ellie Luk
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Ellie Luk2020-06-17 10:36:172022-06-22 11:52:02Dr Mark’s Virtual Tea Time Chat with James Leese
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Ellie Luk
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Ellie Luk2020-06-09 14:19:102022-06-22 12:05:13Dr Mark’s Virtual Tea Time Chat with Paul Laughlin
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Ellie Luk2020-06-02 17:04:112022-06-22 11:52:02Q5: Tips on Managing Resilience. Panel Discussion
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Ellie Luk2020-06-02 17:02:592022-06-22 11:52:02Q4: How to manage team resilience. Panel Discussion
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Ellie Luk
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Ellie Luk2020-06-02 17:01:112022-06-22 11:52:02Q3: How to manage your own personal resilience. Panel Discussion
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Ellie Luk2020-06-02 16:59:342022-06-22 11:52:02Q2: What factors influence resilience? Panel Discussion
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Ellie Luk2020-06-02 16:56:252022-06-22 11:52:02Q1: What is meant by resilience? Panel Discussion
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Dr Mark Hollyoake
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Dr Mark Hollyoake2020-05-12 16:25:562022-06-22 11:52:43Dr Mark talks about the doctoral experience
building a culture of customer centricity based on B2B Trust
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