At Customer Attuned, we discovered whilst working with sector leading companies and through our extensive experience and research, that by increasing trust in our client’s customer / intermediary relationships, and giving them the foundations for developing their company’s position, they were achieving higher sales which had a positive impact on their balance sheet.
It became clear that the driving forces for successful, mutually beneficial and prosperous results lay in the three core value areas we live by:
TRUST – INTERDEPENDENCE – EQUITABILTY
With these core values, we created Customer Attuned and found that our clients wanted expert advice on managing pivotal areas in their companies – Business Capabilities, Relationship Quality and People Capabilities to enhance their propositions and reputation with their customers.
Formed by a team of sales, marketing and customer management experts with long-standing experience in thought leadership in innovative customer-driven change in the B2B sector. Our collective experience is circa 250+ years (!) in industries across Automotive, Logistics, IT, FMCG, Insurance, TELCO, Services to name a few.
We pooled together our combined knowledge and created a practical customer management model and suite of training modules that our B2B clients can easily integrate into their companies that facilitates change and improves client side relationships with immediate results.