If your business is facing a challenge, perhaps you experience issues with customer acquisition, customer retention or low satisfaction, addressing your Customer Relationship Strategy will help.
Customer Centricty is at the very heart of what Customer Attuned is all about.
We believe that when you develop a customer relationship strategy on trust and genuine collaboration, you can achieve mutual commercial benefit, which brings enhanced and profitable customer relationships.
How?
Our approach to developing customer relationship strategies focus on the customer centric Moments of Truth (MOTs) that make a difference. We utilise our tools and extensive experience to take a systemic approach to engineering the customer experience to build trust, deepen working relationships and work equitably:
- From the outside-in, listening to the customers’ voice about customer relationship quality
- From the inside-out, building your corporate capabilities to optimise each MOT for maximum positive impact
- Instilling a positive customer culture and people competencies to make every interaction positive and brand-reinforcing.
How we help you develop a bespoke customer relationship strategy
Stage 1 – Evaluate & Define.
Through formal assessments, undertaken by subject matter experts, and benchmarking against best practice as defined across 12 industry sectors.
Stage 2 – Recommend & Design.
Identifying issues and opportunities, reviewing options to provide recommendations, providing a plan to achieve agreed outcomes.
Stage 3 – Implement & Measure.
Through Transformation Programmes, Sales Academies, and Commercial Coaching by subject matter experts.
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About Customer Relationships
Best practice approach to developing great strategy in three distinct steps with 12 explicit components.
Engaging both sides of key partnerships to get to the heart of how well the relationship is working and improving.
World-leading B2B-specific methodology to understand, manage and improve long-term customer relationship quality.
We’ve helped:
Our Clients Say:
“Customer Attuned Director’s expertise in B2B customer management and in our industry really helped us focus in on the key insights that will make a difference to our brokers’ experience”
“Effective and truly supportive, and also challenging existing routines”
building a culture of customer centricity based on B2B Trust
Let‘s chat!
