Customer Management Development
A critical part of any business’s Customer Strategy is its Customer Management practices: often this is limited to how do you get more and how do you keep the profitable ones.
We know that challenges you experience extend beyond cost-effective acquisition and include retention, improving satisfaction and long-term profitability.
We believe that effective Customer Management processes based on Customer Centricity and trusting relationships are what drive growth.
Customer Attuned helps you develop your Customer Management through identifying challenge areas, implementing a focused strategy, and overseeing changes to people, processes and technologies that deliver results.
Based on Customer Attuned co-founder Peter Lavers’s extensive work in customer experience, customer management and strategy development, we have created a Customer Management model that helps identify and address the real challenges you experience.
Asking critical questions around these elements, our consultants work with your teams to identify the areas that will benefit from improvement. These findings are formed in to strategically-aligned recommendations that can be developed into actions that, with guidance from our consultants and trainers, help transform your customer relationships.
Our consultants bring years of practical, hands-on expertise mixed with an understanding that our success is interdependent on yours, to address your unique challenges.
We partner with clients to develop a bespoke Customer Relationship Strategy, a tangible approach to Customer Value Management and support the implementation of effective Customer Management Systems.
With extensive experience in financial and technology services, our team also supports Intermediary Management development and Distributor Manager Development.
Where are we?
Customer Management
Sales & Account Management
Trust Evaluation & Development
Embeded Trust
Business Capabilities
Training & Development
Customer Strategy
We help you redefine your Customer Management, through developing and implementing a focused strategy, and overseeing the changes to people, processes and technologies.