At Customer Attuned, we discovered whilst working with sector leading companies and through our extensive experience and research, that by increasing trust in our client’s customer / intermediary relationships, and giving them the foundations for developing their company’s position, they were achieving higher sales which had a positive impact on their balance sheet.
It became clear that the driving forces for successful, mutually beneficial and prosperous results lay in the three core value areas we live by:
TRUST – INTERDEPENDENCE – EQUITABILTY
With these core values, we created Customer Attuned and found that our clients wanted expert advice on managing pivotal areas in their companies – Business Capabilities, Relationship Quality and People Capabilities to enhance their propositions and reputation with their customers.
Formed by a team of sales, marketing and customer management experts with long-standing experience in thought leadership in innovative customer-driven change in the B2B sector. Our collective experience is circa 250+ years (!) in industries across Automotive, Logistics, IT, FMCG, Insurance, TELCO, Services to name a few.
We pooled together our combined knowledge and created a practical customer management model and suite of training modules that our B2B clients can easily integrate into their companies that facilitates change and improves client side relationships with immediate results.
We help our clients to:
- Become more customer centric
- Understand, manage and improve the quality of your customer relationships
- Make your sales, distribution and communication channels (physical and digital) work smarter
- Attract, manage, motivate, develop and keep your people
- We provide you with the tools to continue the job
Take a look at our client case studies to see how we have helped companies improve their B2B relationships.
building a culture of customer centricity based on B2B Trust
Let‘s chat!
