Head of People Capability
Alan brings an exceptional blend of Customer Management expertise combined with in-depth knowledge of capability development gained from over 30 years of working with clients across the world in strategy, marketing, CM and people development roles.
He has led global initiatives to develop customer strategies, develop customer and broker propositions, improve account and pipeline management processes and capabilities, and customer experience mapping and evaluation.
Alan has a genuine passion and expertise for developing capability in businesses and individuals to unlock their potential to be successful – and it is in this area where he focusses most of his attention for his clients.
He has extensive experience of designing and delivering virtual, classroom and blended training solutions – utilised to great effect over the past 15 years for clients across several industries and global markets.