Who We Work For

“Supporting our team members during these unprecedented times is a high priority for us. Customer Attuned took the initiative to design a highly interactive virtual session using the full functionality of the virtual tools we are all now relying on to create a session that was easy to engage with. This simulated the ‘in-class/ in-person’s environment and seemed to have improved levels of engagement for quieter staff members who are usually at the risk of not fully engaging with training activities.”

Jacob Botha, Head of Corporate Business Development, UK Insurance
Bupa

“In these difficult and challenging times, it is good to stand back and reassess the way we communicate in the new virtual environment. Customer Attuned, in a positive and empathetic manner, helped us to understand both the pitfalls and advantages that this medium provides for ensuring our message is understood and appreciated.
We have since extended this training to all staff, since both sales consultants and support staff play a key role in maintaining a professional relationship with clients, suppliers and internally within the business.”

Nick Lipczynski, Managing Director
IHC Employee Benefits

“Gary and Mark from Customer Attuned took the time to understand our business before putting the various programmes together, which subsequently came through once the programmes commenced. In addition, they used their experiences to get their messages across and didn’t rely on PowerPoint slide.”

Neil Fripp, Head of Sales
Hornby Hobbies

“Mark has a good story to tell around trust in particular that resonates well with the strategic link we are looking to build with our partners.”

John Dunn, Branch Manager
Allianz Insurance

“Great individuals to work with, and always excellent outcome from work they do for us.”

Sue De-Wit, Senior Vice-President
ATOS

“Gary and the team at Customer Attuned have supported me with two turnarounds, rapidly assessing the challenges we have, developing strong recommendations and helping to simplify customer communication and negotiation. Always professional and engaging, Gary brings an empathetic, coaching approach to his dealings with commercial teams giving him immediate credibility. Most importantly the work he does is practical and focused on results – he always deliver.”

Richard Nall, Marketing Director
Hallmark Cards

“Great company to work with providing a different view of customer insight/journey.”

Gill Lomax, Head of Customer Experience
Cox Auto

“The approach used by the Customer Attuned team gave us quantitative and qualitative insights into our broker relationships that have been fundamental drivers of service improvements and sales growth. Their expertise in B2B customer management and in our industry really helped us focus in on the key insights that will make a difference to our brokers’ experience.”

James Baker, Head of Market Insight and Technical Marketing
Health, Vitality Health

INFORMATION TECHNOLOGY AND COMMUNICATIONS

FINANCE

INDUSTRIAL AND AUTOMOTIVE

HEALTHCARE AND EDUCATION

CONSUMER GOODS

WHAT DO OUR CLIENTS SAY
ABOUT OUR APPROACH?

“Effective and truly supportive, and also challenging existing routines”

“Well organised, thorough and competent team”

WHAT DO ATTENDEES AT OUR TRAINING
PROGRAMMES HAVE TO SAY

“The best training course I’ve ever been on”.

“I’ve already started to think differently”.

The tutors were highly approachable and friendly, whilst being very engaging and professional with the group. Thoroughly enjoyed the sessions and found them very useful for the future.

Highly interactive and learning experience with some very valuable information shared with all. Detailed feedback provided by the Tutors.

The training session was really good, picked up some really good tips on improving my virtual meeting techniques. Tutors were really good.

“Really impressed with how Alan and Mark made use of the virtual functionality to make the training very engaging and interactive”

“I started the day with a negative mindset and left feeling really enthusiastic”

The group exercises I participated in were engaging & very well facilitated. Feedback was provided in a collaborative, supportive and ultimately valuable way.

The pace of the session was great and I think that the tutors were excellent at providing relevant feedback to all participants.

Really good session, have recommended to all my colleagues who weren’t signed up!

CUSTOMER ATTUNED CASE STUDIES

Improving Sales Capabilities in the Premium Soft Drinks sector

Improving Client Relationship Quality in the Outsourced IT sector

Integration and rebranding within the Healthcare sector

A market viability assessment in the Frozen Foods sector

Transforming sales capability in Personal Protection Equipment – PPE

Driving a cultural change in sales approach in the Alcoholic Beverages sector

Product innovation in the Greeting Cards sector

Developing sales capability in the Electrical Lighting sector

Improving sales and account management capability in the Toys and Hobbies sector

Systemic Capability Building for Franchise Partner Development in the Language Provision Sector

Customer Centric Market Conduct in the Banking Sector

Customer Value Management in the Automotive Sector

Assessing Customer Relationship Quality in the Telecoms sector

Voice of the Intermediary programme in the Insurance sector