Adapting to New Normal Customer Behaviour – Online Panel Discussion – Introduction to speakers and Question 1
Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders:
- Kirk Bradley, Director, Commercial Operations, BUPA Insurance UK
- Tiffany Carpenter, Head of Customer Intelligence, SAS UK & Ireland
- James Leese, Chief Customer Officer, Cox Automotive
- Peter Lavers, Founding Director, Customer Attuned
In Question 1, we ask them to highlight the significant changes they have seen in their customer behaviour during COVID19.
Ellie’s career began in retail marketing for luxury and main stream brands over 20 years ago in London and in Hong Kong, where she was responsible for creating e-commerce platforms, initiating marketing strategies, developing B2B collaborations and partners and orchestrating customer events and conferences.
A keen project manager, Ellie is firm but patient in controlling and executing marketing communications, building B2B alliances, managing and developing the series of C-Level conferences “The Great Debate” for our B2B clients, enhancing customer relationship management and developing multi-channel customer strategies.
A keen project manager, Ellie is firm but patient in controlling and executing marketing communications, building B2B alliances, managing and developing the series of C-Level conferences “The Great Debate” for our B2B clients, enhancing customer relationship management and developing multi-channel customer strategies.
Latest posts by Ellie Luk (see all)
- Customer Centricity Corner with Peter Lavers – Keeping customers at the heart of Innovation - February 20, 2023
- Peter Lavers’ article on thrifting gets featured in CX Magazine - February 20, 2023
- Customer Centricity Corner with Peter Lavers – What is Customer Centric Account Management? - February 6, 2023
