Adapting to New Normal Customer Behaviour – Online Panel Discussion – Introduction to speakers and Question 1

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders:

  • Kirk Bradley, Director, Commercial Operations, BUPA Insurance UK
  • Tiffany Carpenter, Head of Customer Intelligence, SAS UK & Ireland
  • James Leese, Chief Customer Officer, Cox Automotive
  • Peter Lavers, Founding Director, Customer Attuned

In Question 1, we ask them to highlight the significant changes they have seen in their customer behaviour during COVID19.