Adapting to New Normal Customer Behaviour

Online Panel Discussion

There is universal agreement that for the vast majority of companies the New Normal will look very different to the old normal.

Much has been made of how our ways of working together will change, but the effects will go well beyond our internal structures – the ways we sell to and service clients will change too.

In this online panel discussion we will hear from leaders across different sectors about how their customers’ behaviour is changing, and how they are adapting and championing new insight-led ways of customer engagement.

Our guest speakers are:

Kirk Bradley, Director, Commercial Operations, Bupa UK Insurance
Tiffany Carpenter, Head of Customer Intelligence, SAS
James Leese, Chief Customer Officer, Cox Automotive
Peter Lavers, Founding Director, Customer Attuned

Moderated by Alan Thompson, Director, Customer Attuned

Followed by an online Q&A session – where participants will have the opportunity ask questions to the panel.

Wednesday 8th July 2020
10:30 BST on Zoom

Register today to secure your virtual seat.

Author
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Ellie Luk

Ellie’s career began in retail marketing for luxury and main stream brands over 20 years ago in London and in Hong Kong, where she was responsible for creating e-commerce platforms, initiating marketing strategies, developing B2B collaborations and partners and orchestrating customer events and conferences.

A keen project manager, Ellie is firm but patient in controlling and executing marketing communications, building B2B alliances, managing and developing the series of C-Level conferences “The Great Debate” for our B2B clients, enhancing customer relationship management and developing multi-channel customer strategies.

Adapting to New Normal Customer Behaviour

There is universal agreement that for the vast majority of companies the New Normal will look very different to the old normal.

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