Welcome to the latest issue of the Customer Attuned Newszine: Developing People in a Digital World
Inside, Alan talks about the effects of online training on people but also on budgets, Peter talks about how the voice of the customer and employees should be joined up. Dr Mark revisits a past scenario and how it is still relevant today and Gary shares lessons learned of developing sales pipelines in a digital world.
Page 1: Welcome from Ellie Luk
Page 2: Guest speaker biographies – for the event held on Thursday 11th February 2021
Page 3: The Future of People Development Strategies – Alan Thompson
Page 5: The Joined Up Voice of Customer & Staff Studies – Peter Lavers
Page 7: More and Better for Less – Dr Mark Hollyoake
Page 9: Developing your Sales Pipeline in a Digital World – Gary Lunt
Page 10: Key Takeaways from our speakers & Praise from our Delegates
Page 11: Workshop – Managing Customer Relationships in a Virtual World
Page 12: Workshop – The Trust Factor in Leadership
I hope you enjoy the read. Please get in touch if you’d like to discuss any of these issues.
- Why is it important to have a Sales & Account Management Framework? - November 14, 2022
- Institute of Sales Professionals Webinar – Dr Mark Hollyoake Talks about Trust - October 7, 2022
- Institute of Sales Professionals KAM Club Launch – Dr Mark Hollyoake joins the panel - August 17, 2022