Dimension Data 2018 Global Customer Experience Benchmark Survey
Customer Attuned Director and Head of Relationship Quality, Peter Lavers, has been commissioned by Dimension Data to contribute to its 2018 Global Customer Experience Benchmark Report.
The report will be launched in October, and as well as looking at the results of the benchmarking survey it will also look back at the last 20 years and how CX has evolved, and the 2020 vision of where it is going, and the impact that AI, automation etc. will have on the overall customer experience.
The more feedback we get from the CX community the better! If you’re a customer experience/service practitioner then PLEASE take part! The survey’s available here – https://bit.ly/2HHor3S.
Peter is an expert in relationship marketing and customer experience management. He is a Director of Customer Attuned, helping clients to develop new and innovative ways to find, engage and satisfy customers.
Latest posts by Peter Lavers (see all)
- B2B Trust as a Predictive Indicator - November 12, 2024
- Relationship Crises and Trust - October 2, 2024
- Relationship Transitions – Testing the Resilience of B2B Trust - September 18, 2024
