Dr Mark’s Virtual Tea Time Chat with Tessa Boshoff, Wall Street English
Welcome to the next episode in Dr Mark’s Virtual Tea Time Chats. Today, Mark talks with Tessa Boshoff, VP, Human Resources at Wall Street English in Barcelona.
Wall Street English was always a centre-based teaching business operating around the world. When COVID hit ASIA first, they quickly moved into digital classrooms using digital platforms. By the time COVID reached Europe, Wall Street English had the capabilities to role out virtual classrooms quickly.
In this episode, Tessa Boshoff shares her experiences and how there is no substitute for a good team! And talks about the shift the company has made over the last 12 months.
https://www.wallstreetenglish.com/
A lovely conversation, grab a cuppa and a comfy seat.
Mark is a co-founder and Director of Customer Attuned Ltd. He holds a Doctorate from the University ofSouthampton, his thesis focused on Trust as a dynamic within business to business customer relationships.
He is an expert in B2B Customer Experience and Customer Management. This includes CM strategy development; execution of improvement plans (incl. organisational modelling for customer management); programme design; and partnership & alliance development.
Mark's applied work across FMCG, industrials, medical devices, financial services, business services and construction has led to organisations making, significant improvements to their customer management. A large focus of this work has been moving organisations up the Trust Ladder to enable them to benefit from reduced cost to serve, while continuing to innovate and deliver mutual value.
Mark is a Fellow of the Chartered Institute of Marketing and Member of the Institute of Sales and Marketing Management. He holds an MBA in strategy from Henley Business School.
He is an expert in B2B Customer Experience and Customer Management. This includes CM strategy development; execution of improvement plans (incl. organisational modelling for customer management); programme design; and partnership & alliance development.
Mark's applied work across FMCG, industrials, medical devices, financial services, business services and construction has led to organisations making, significant improvements to their customer management. A large focus of this work has been moving organisations up the Trust Ladder to enable them to benefit from reduced cost to serve, while continuing to innovate and deliver mutual value.
Mark is a Fellow of the Chartered Institute of Marketing and Member of the Institute of Sales and Marketing Management. He holds an MBA in strategy from Henley Business School.
Latest posts by Dr Mark Hollyoake (see all)
- Excessive Trust – When Trust Goes Wrong - October 29, 2024
- Identification Based Trust - October 21, 2024
- Introducing Knowledge Based Trust - October 15, 2024
