Have we outgrown silos? Peter Lavers talks to Engati CX
Engati CX recently approached Peter Lavers to talk to them about how businesses can deliver great experiences for B2B.
In this conversation Peter talks about key issues in the customer experience in a B2B world:
- How businesses deliver great experiences for B2B.
- B2B customers’ top 3 Key performance indicators.
- Tips on overcoming B2B CX challenges.
- How drastically customer experience programmes vary from B2B to B2C.
- How to build an effective Voice Of Customer-Program.
- The barriers to omni-channel experiences and how to conquer them.
Dose this resonate with you? What stands out the most? Tell us what you think.
Ellie is responsible for a number of areas at Customer Attuned; as Director, she is responsible in ensuring the company delivers against the company strategy.
As Head of Marketing, Ellie handles the day-to-day execution and deployment of marketing and business development campaigns.
And as Project Manager, Ellie overseas clients projects keeping them on track and ensuring they are delivered within scope and on budget.
As Head of Marketing, Ellie handles the day-to-day execution and deployment of marketing and business development campaigns.
And as Project Manager, Ellie overseas clients projects keeping them on track and ensuring they are delivered within scope and on budget.
Latest posts by Ellie Luk (see all)
- Introducing the Levels of B2B Trust - September 30, 2024
- Customer Attuned Newsletter explores 3 Ways to Improve B2B Relationships - May 20, 2024
- Season’s Greetings from Customer Attuned - December 7, 2023
