Peter Lavers, CX Influencer and Co-Founder of Customer Attuned, shares in this video The Three Signals your Company might not be Customer Centric.
Clip taken from our panel discussion on “Making Customer Centricity a Reality” with guest speakers:
– Louise Evens – Head of Customer Experience at UCAS
– Paul Willoughby – Head of Strategy Research at Beazley Group (Insurance)
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