Three Signals your company might not be customer centric

Peter Lavers, CX Influencer and Co-Founder of Customer Attuned, shares in this video The Three Signals your Company might not be Customer Centric.

Clip taken from our panel discussion on “Making Customer Centricity a Reality” with guest speakers:

– Louise Evens – Head of Customer Experience at UCAS

– Paul Willoughby – Head of Strategy Research at Beazley Group (Insurance)

Watch the full panel discussion here


Ellie Luk