B2B Customer Management Archives - Page 11 of 16

Customer Attuned Director Guest Speaker at The University of Southampton

October 23, 2017/in News /by Dr Mark Hollyoake

Customer Attuned Director, Mark Hollyoake, delivered a guest lecture at the University of Southampton today. Over the course of two hours Mark led an interactive session that ex… Read more

‘More and Better for Less’

August 30, 2017/in Customer Management /by Dr Mark Hollyoake

An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more

‘TRUST’ – THE PARTNERSHIP GLUE

August 23, 2017/in Embedded Trust /by Dr Mark Hollyoake

How strong is the relationship with your most important customer? Over the last 15 years we have been researching and exploring trust as an indicator of partnership strength. Whe… Read more

Customer Attuned Director named as a Customer Experience Influencer to follow

June 8, 2017/in News /by Alan Thompson

We are delighted to announce that Customer Attuned Director, Peter Lavers, has been recognised by Capterra Inc. as one of nine Customer Experience Influencers to follow. Peter… Read more

Customer Attuned Director to Speak at British Academy of Management Conference

June 1, 2017/in News /by Dr Mark Hollyoake

Mark Hollyoake – Customer Attuned Director has been accepted to present a paper at the BAM conference The paper; ‘What’s in a Name’: re-defining B2B Tr… Read more

Developing People to Deliver Change

April 21, 2017/in Training and Development /by Alan Thompson

The Hornby Hobbies Story so far … We have been on an incredible journey with the Sales teams from Hornby Hobbies over the last six months. The start point saw a team with pressure on al… Read more

Trust as a business developer

March 21, 2017/in Embedded Trust /by Alan Thompson

Customer Attuned Director, Mark Hollyoake, speaks at Xtend London event. The audience was made up of senior Directors from a wide range of industry sectors. During the talk, Mark… Read more

The DNA of Trust

March 20, 2017/in Embedded Trust /by Dr Mark Hollyoake

Trust in a B2B context has received increasing attention in recent years, as organisations recognize its role in relationship development. In this blog, using insight from lite… Read more

CA Director, Peter Lavers in Las Vegas at the IBM Amplify 2017 conference in his role as a Watson Commerce Futurist

March 20, 2017/in News /by Dr Mark Hollyoake

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in his role as a Watson Commerce Futurist. IBM Amplify is the premier Marketing… Read more

Understanding and building sales capability

March 16, 2017/in Sales and Account Management /by Alan Thompson

In the world of B2B, the capability of your people is crucial to your company’s success. We have drawn from a recent client engagement to share a case study demonstrating how invest… Read more

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