New Event: Making Customer Centricity a Reality

Wednesday 16th June 2021
09:30 – 11am BST

We are pleased to announce our next event in June:

Our subject for discussion will be Customer Centricity. Our panel will discuss their companies’ own customer experience and customer management strategies, what customer centricity means in a B2B environment, the mutual benefits, and how it might help us reorient our businesses to the emerging post-pandemic customer landscape.

Our panellists will be :

Louise Evans, Head Of Customer Experience at UCAS;
Paul Willoughby, Head of Insight & Strategy Research at Beazley Group Ltd (Lloyds market specialist insurer);
Peter Lavers, Director of Customer Attuned (a recognised influencer in the subject – recently featured in the Who’s Who in CRM and published in CX Magazine).

We will address the topic via a facilitated discussion followed by an interactive Q & A live on ZOOM.

Because this is such a big strategic subject we will also hold the session open for an optional extra 30 minutes for a post-session discussion (i.e. 10.30 – 11am).

Click here to register

Author
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Ellie Luk

Ellie is responsible for a number of areas at Customer Attuned; as Director, she is responsible in ensuring the company delivers against the company strategy.

As Head of Marketing, Ellie handles the day-to-day execution and deployment of marketing and business development campaigns.

And as Project Manager, Ellie overseas clients projects keeping them on track and ensuring they are delivered within scope and on budget.

New Event: Making Customer Centricity a Reality

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