B2B Customer Management Archives - Page 7 of 16

Why treating customers fairly should be a top priority

February 3, 2021/in Customer Management /by Peter Lavers

As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more

Peter Lavers Voted as top CX Professional

February 2, 2021/in News /by Ellie Luk

We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more

Salesforce Gratitude Campaign

December 10, 2020/in Sales and Account Management /by Ellie Luk

We’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign. The question was “T… Read more

Are there any good reasons for delaying a CX listening or improvement programme?

December 1, 2020/in Customer Management /by Peter Lavers

Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more

Adapting to New Normal Customer Behaviour Panel Discussion Summary

July 23, 2020/in Customer Management /by Peter Lavers

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Losing the opportunity to add value could also lose you trust and the business.

June 16, 2020/in Embedded Trust /by Dr Mark Hollyoake

As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more

Supporting our clients in a virtual world

May 19, 2020/in Training and Development /by Alan Thompson

As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more

Not making your targets? Don’t despair!

May 11, 2020/in Sales and Account Management /by Peter Lavers

Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic. Some won’t make it. Falling sales and profits? Many are… Read more

What is Trust in B2B Relationships?

May 7, 2020/in B2B Trust /by Dr Mark Hollyoake

What is Trust in B2B relationships? This is a question I have been wrestling with since I enrolled on a Doctoral research programme at the University of Southampton. From years of w… Read more

The Power of Business to Business Trust

April 28, 2020/in B2B Trust /by Dr Mark Hollyoake

Is it possible to systematically develop trust to a mutual competitive advantage in B2B? This is the question I have been wrestling with since I enrolled on a Doctoral research pro… Read more

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