Blog Archives - Page 9 of 12 - Customer Attuned

It must be Christmas – receive a free copy of Managing Distributors as Partners

December 20, 2018/in News /by Dr Mark Hollyoake

Faced with home market uncertainty, businesses are looking beyond Europe for growth with 10% saying they have never been more determined to develop their export business. In our… Read more

What is the customer reaction to GDPR telling us about our data culture?

October 26, 2018/in Customer Management /by Peter Lavers

I am delighted to be recognised by SAS as an influencer in the realms of Customer Experience, value analytics and CRM. In my collaborative role with them I have been reading the resu… Read more

Using your Relationship Experience to Build Trust

September 18, 2018/in Embedded Trust /by Dr Mark Hollyoake

Insight-Driven Marketing – The Intention/Reality Gap

June 18, 2018/in Customer Centricity /by Peter Lavers

Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more

Dimension Data 2018 Global Customer Experience Benchmark Survey

May 24, 2018/in News /by Peter Lavers

Customer Attuned Director and Head of Relationship Quality, Peter Lavers, has been commissioned by Dimension Data to contribute to its 2018 Global Customer Experience Benchma… Read more

We are delighted to welcome Andy Field as a new Non-Exec Director

May 10, 2018/in News /by Alan Thompson

Customer Attuned are excited to announce the appointment of Andy Field as a Non-Executive Director (NED). Andy is a highly experienced executive and non-executive. His busines… Read more

Trust Talk – “Trust as an element of Customer Development”

March 19, 2018/in Embedded Trust /by Dr Mark Hollyoake

Trust is the buzzword of the moment in Business to Business, the new elixir that clinches contracts, opens doors and pushes up profits without requiring resources or investment;… Read more

Seven ideal characteristics of a B2B influencer

February 22, 2018/in Customer Centricity /by Peter Lavers

Influencer Marketing is becoming increasingly recognised as an important component in the marketing mix*, particularly with the rise of digitally-enabled customer empowerm… Read more

What can B2B learn from the Carillion Liquidation?

January 19, 2018/in B2B Trust /by Peter Lavers

Like many people who run relatively small B2B companies in the UK I have looked on in dismay at the collapse of our second largest building company. I have no wish to add to the finger-… Read more

5 ways to increase support team productivity

December 13, 2017/in Training and Development /by customerattuned

Welcome to our new guest blogger Jason Grills, who specialises in customer service enhancement and productivity. “Productivity is being able to do things that you were never abl… Read more

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