Supporting our clients in a virtual world

As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Management teams.

Making use of a virtual classroom platform to shape an engaging and interactive session, two of the Customer Attuned team, Mark Hollyoake and Alan Thompson, provided some targeted training to specifically support the teams with some of the challenges they are facing in working in the current climate of a completely virtual world with their clients, brokers and colleagues across the business.

The following feedback from one of the Commercial Managers is a great example of the response to the session,

“The session ran really well and your usage of break out rooms and other virtual classroom functionality was excellent. Definitely something I will use going forward and the content and structure was extremely valuable and helpful for us all.”

The team at Customer Attuned have thoroughly enjoyed working on the wider programme and it was great to have the opportunity to make effective use of the virtual classroom to give attendees an insightful and engaging learning experience as part of the wider programme – and even more so in response to an immediate need brought about by the Covid19 pandemic.

“Supporting our team members during these unprecedented times is a high priority for us. Customer Attuned took the initiative to design a highly interactive virtual session using the full functionality of the virtual tools we are all now relying on to create a session that was easy to engage with. This simulated the ‘in-class/ in-person’s environment and seemed to have improved levels of engagement for quieter staff members who are usually at the risk of not fully engaging with training activities.”

Jacob Botha, Head of Corporate Business Development, UK Insurance, Bupa.

The advances in virtual classroom functionality in recent years have led to increased flexibility in the design and delivery of compelling training programmes. At Customer Attuned we have kept abreast of these and we firmly believe that well constructed and delivered virtual classroom sessions can be a key element of any blended development programme.  We will continue to work with our clients to develop programmes that make use of a range of learning approaches that meet their own unique requirements.