Top Obstacles to Customer Centricity - what are yours?

In our years of experience we have come across numerous issues and problems that clients face when they’re trying to become more customer focused as a business.

We have identified 10 key obstacles and hindrances that you could also be facing, and we would love your input as to which are holding you back – and of course which you have overcome!

Please take part in this short research survey to tell us what, if anything, you are pulling your hair out over when it comes to customer centricity. It is easy to complete – just 10 statements to agree or disagree with.

Complete the survey: Obstacles to Customer Centricity

By Peter Lavers

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If you would like to discuss further, please contact us .//

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Peter Lavers

Peter Lavers is a co-founder and Director of Customer Attuned Ltd.

An expert in CRM and customer experience management, Peter is regularly recognised as a top influencer in the subject.

He's a SAS Collaborator and IBM Futurist; and regularly features in "top people to follow" lists for Customer Experience, Customer Service and Customer Success.

His early career was 18 years with Rolls-Royce and Bentley Motors, after which he jumped the fence into business consulting, helping clients improve customer experience and value.