Business Capabilities Insights

Improved business capabilities are critical to organisational performance and survival. Read the views, experiences and discussion points from our experts.

Equitability in B2B Relationships

February 28, 2015/in Business Capabilities /by Chris Hudd

The concept of equity emanates from law – the idea (or ideal!) of fairness in dealings between two individuals/organisations. But how does this concept translate into B2B… Read more

CRM Steps for Success, Part 1 of 7

February 28, 2015/in Business Capabilities /by Benjamin Tresham

According to a recent survey by IBM Global Services, 85% of companies are not feeling fully successful with CRM. The remedies having the greatest impact ‘are not the big ticket ite… Read more

The Great Debate (3) – What B2B and B2C can learn from each other?

June 3, 2014/in Business Capabilities /by Ellie Luk

Our June Customer Management Great Debate was held at the glorious Queen’s House in Greenwich, London, followed by a guided tour of the inspirational Cutty Sark, the world’s most… Read more