Blog Archives - Page 5 of 12 - Customer Attuned

Adapting to New Normal Customer Behaviour Panel Discussion Summary

July 23, 2020/in Customer Management /by Peter Lavers

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Unpacking the B2B Trust DNA™ Model

July 1, 2020/in B2B Trust /by Dr Mark Hollyoake

Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood. It has taken me over five years of academic doc… Read more

Changing customer behaviour – the impact on Learning & Development

June 24, 2020/in Business Capabilities /by Alan Thompson

As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more

Losing the opportunity to add value could also lose you trust and the business.

June 16, 2020/in Embedded Trust /by Dr Mark Hollyoake

As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more

Where have all my customers gone?

June 16, 2020/in Business Capabilities /by Gary Lunt

Let’s get down to basics; the majority of UK businesses will be having problems with their customer base, it just depends upon the severity of the impacts of the pandemic, lo… Read more

Speaker Spotlight – Panel Discussion – Adapting to New Normal Customer Behaviour

June 11, 2020/in Customer Management /by Ellie Luk

Online Panel Discussion: Adapting to New Normal Customer Behaviour

June 4, 2020/in News /by Ellie Luk

Adapting to New Normal Customer Behaviour Online Panel Discussion Book Now There is universal agreement that for the vast majority of companies the New Normal will look very diff… Read more

How can we better manage our own and our team’s resilience – Panel Discussion Summary

June 2, 2020/in Sales and Account Management /by Alan Thompson

Supporting our clients in a virtual world

May 19, 2020/in Training and Development /by Alan Thompson

As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more

Not making your targets? Don’t despair!

May 11, 2020/in Sales and Account Management /by Peter Lavers

Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic. Some won’t make it. Falling sales and profits? Many are… Read more

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