Alan Thompson

12 Days of Xmas #2: A broker said to me “You listened to me and improved your service”

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On the 2nd day of Christmas my top broker said to me “You really listened to me and improved your service”. Is this something you might hear from your brokers? Would you know the curre… Read more
Peter Lavers

12 Days of Xmas #1 “We need a customer focused organisational tree”

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On the 1st day of Christmas my CEO said to me “We need a customer focused organisational tree”. OK – I know the 1st day of Christmas is the 25th (or 26th) of December, but I hope you’re do… Read more
Alan Thompson

Four key areas for developing a proposition for intermediated business

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Does your business rely heavily on an intermediary as part of the overall customer journey? If so, the process for developing a compelling proposition is more complex than simply… Read more
Ellie Luk

In the news… What Strategic Priorities B2B Companies want to reach by 2018

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Featured in the December 2015 issue of Customer Experience Magazine… Peter Lavers discusses the Strategic Priorities B2B Companies want to reach by 2018. Click on the ima… Read more