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Managing customer relationships in a virtual world

In recent months, we have been responding to the challenge that many of our clients have been facing in working in a largely virtual world due to Covid-19 lockdown restrictions. We… Read more
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Customer Attuned Newszine October Issue – B2B Trust explained

Trust is such a heavy word. It carries huge responsibility. We use it in so many situations and yet, we often test the boundaries, stretching it to see how much wriggle room we have, b… Read more
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Supporting our clients in a virtual world

As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more
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A new year, and a new associate – building our capabilities and our credentials

We are pleased to announce the appointment of Steve Alderman as a senior associate to the team at Customer Attuned to build our credentials in procurement across a variety of impor… Read more
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How Customer Behaviour is Changing – Disruption at Every Turn

Director of Customer Attuned, Peter Lavers, blog has been featured in Just Marketing, February edition. “Reading the SAS / Futurum “Experience 2030” report made me think… Read more
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Mark Hollyoake gains his Doctorate on B2B Trust

Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust. Is it… Read more
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Providing Leadership Through Change & Uncertainty – B2B Trust Series Event – 18 March 2020

**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020** It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
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Fonolo: Top 20 Customer Service blogs to read in 2020

Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service. The list has been created by Fonolo, who provid… Read more
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An ever expanding footprint

In addition to further strengthening our relationships with several existing clients in 2019, Customer Attuned have been delighted to work with a number of new clients over the p… Read more
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Panviva’s Top CX Influencers

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more