Building a High Performing Account Management Team
Another successful development programme for a key client
Over the past several months, a number of the Customer Attuned team, David Brown, Dr Mark Hollyoake and Alan Thompson ha… Read more
Entries by Alan Thompson
What is the role of a leader in learning and development?
What is the role of a leader in learning and development?
Training expert Alan Thompson at Customer Attuned, invited Stewart Waddy, Head of Strategic Intermediary Relationship… Read more
How often do you take stock of your business and its performance?
How often do you take stock of your business and its performance?
I was prompted to write this after responding to a LinkedIn survey by my colleague David Brown, asking, R… Read more
Alan Thompson Joins Ecclesiastical Podcast to talk about Broker Differentiation
Customer Attuned Director, Alan Thompson, was recently invited to take part in a podcast with Chris Withers, Broker Distribution Director at Ecclesiastical Insurance to discu… Read more
How do companies measure investment in training?
How do companies measure investment in training?
In this episode, Sales and Capability Training Experts, Alan Thompson and David Brown, hold an interesting conversation on how… Read more
Sales Capability Frameworks for Key Account Managers
Sales Capability Frameworks for Key Account Managers
Alan Thompson and David Brown discuss Sales Capability Frameworks and building competency pathways, in this short talk on… Read more
Training & Development – providing staff a reason to stay
Training & Development – providing staff a reason to stay
Alan Thompson discusses talent shortages across sectors, and why companies find it difficult in keeping talented p… Read more
Negotiating in Changing Markets
Negotiating in changing markets
For many experienced negotiators, either on the supplier or purchasing side, managing complex B2B negotiations in volatile market cond… Read more
No going back to the old way of managing customers and partners
No going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
What a wonderful group of panellists we have enjoyed during the pandemic!
The last couple of years have seen very different working practices for many businesses and this has created numerous challenges for business leaders to contend with. Since the s… Read more
building a culture of customer centricity based on B2B Trust
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