Paul Cranston & Peter Lavers enjoy Tapas in Spain while talking Customer Segmentation, Customer Journeys and Customer Charters

Delivering Customer Centric Strategy

Paul Cranston and Peter Lavers of Customer Attuned were privileged to run workshops on Customer Centric Strategy at a client’s 2024 global staff conference held in Barcelona, Spain.

Paul Cranston & Peter Lavers talk Customer Segmentation, Customer Journeys and Customer Charters

 

The sessions developed our client’s Customer Segmentation, Customer Journeys, Customer Charter and Voice of the Customer / Staff programmes to ready them for launch this year, in support of their growth targets.

 

 

 

 

Underpinning all these elements of a Customer Centric Strategy is Dr Mark Hollyoake‘s work on B2B Trust, which has provided a model and practical approach to building and protecting Customer Trust in B2B relationships.

If you are interested, please get in touch via our contact form.

 

Peter Lavers
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