Customer Journey Mapping Archives - Page 3 of 3

How effective customer management can add value to your customers

May 1, 2015/in Customer Management /by Merlin Stone

How effective customer management can add value to your customers while improving your bottom line By Mark Hollyoake and Professor Merlin Stone Luvata supplies components and m… Read more

How do I know how much my business is trusted?

February 28, 2015/in Embedded Trust /by Peter Lavers

Some time ago I was working with a B2B insurance company that did all its business through brokers. They were bemoaning the fact that they were not getting improved “net prom… Read more

The Great Debate (3) – What B2B and B2C can learn from each other?

June 3, 2014/in Business Capabilities /by Ellie Luk

Our June Customer Management Great Debate was held at the glorious Queen’s House in Greenwich, London, followed by a guided tour of the inspirational Cutty Sark, the world’s most… Read more

Tag Archive for: Customer Journey Mapping