Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
https://customerattuned.com/wp-content/uploads/2021/07/TruthLoyaltyWebinar.jpg5271113Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-07-07 17:24:052022-06-22 11:57:14Truth Loyalty Webinar with Peter Lavers
Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes.
I often hear “l… Read more
https://customerattuned.com/wp-content/uploads/2020/12/Delay.jpg9551131Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-12-01 12:10:282022-06-23 12:17:53Are there any good reasons for delaying a CX listening or improvement programme?
International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more
https://customerattuned.com/wp-content/uploads/2019/11/Lavers_Panviva_2019.jpg10801920Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2019-11-20 14:47:462022-06-23 12:31:21Panviva’s Top CX Influencers
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
https://customerattuned.com/wp-content/uploads/2019/01/00142_109_CA_Social-Media-JAN-CRQ-v2-01-1.jpg354704Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2019-01-11 15:17:222022-06-23 10:40:00What Will Your Customer Relationship Quality Be In 2019?
A little while ago a Helsinki-based customer feedback analytics company called Lumoa asked me to contribute to a blog series they were writing on the future of Customer Experienc… Read more
https://customerattuned.com/wp-content/uploads/2018/02/Lumoa.jpg442875Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2018-02-06 11:50:222022-06-23 10:20:44The Future and Challenges of Customer Experience
Location-based services (LBS) enable smartphone apps to supply the end user with geo-specific information and marketing content that is real-time and relevant to their exact… Read more
https://customerattuned.com/wp-content/uploads/2017/12/CX-Influencer-Blog-Header-2.jpg214746Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2017-12-07 10:12:592022-06-22 12:12:03Peter Lavers featured in Dimension Data blog on Location-based Services
It’s hard to believe that the Credit Crunch hit the global economy a whole decade ago!
Readers in their mid-thirties and under may not have experienced anything in their professio… Read more
https://customerattuned.com/wp-content/uploads/2017/11/credit-crunch.jpg9231183Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2017-11-22 12:56:452022-06-22 12:50:11Credit Crunch 10 Years On – 4 Seismic Changes in B2B Customer Management
CXM the Customer Experience Magazine has recently published an article by one of our Customer Attuned Directors, Peter Lavers. In the article, Peter shares his experience from o… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2017-07-04 14:26:122022-06-23 10:20:44Two of the Most Common Mistakes Companies Make in Customer Experience
Customer Attuned were very pleased to see that one of their founding Directors, Peter Lavers, was included on the list of one of the top 20 global CRM experts to follow on Twitter rec… Read more
https://customerattuned.com/wp-content/uploads/2016/06/B2B-TheGreatDebate-41.jpg6671000Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2017-06-15 09:11:372022-06-22 12:13:08Customer Attuned Director recognised as one of 20 leading CRM experts
If it was easy, the original TV series would never have existed; so, we all know it is difficult to find the answers to some really challenging questions, such as “where will I get my n… Read more
https://customerattuned.com/wp-content/uploads/2016/06/IMG_3368.jpg6671000Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2017-06-12 09:12:112022-09-08 10:31:18How many times have you heard someone say – “here is your $64,000 question?” And how many times have you failed to have the right answer?