The Future and Challenges of Customer Experience

A little while ago a Helsinki-based customer feedback analytics company called Lumoa asked me to contribute to a blog series they were writing on the future of Customer Experience, and what its challenges will be on 2018.

I was happy to participate, and the blog with my contribution has just been published.

I’d highly recommend reading the whole article (not just my bit!) – it’s full of great insight and wisdom from 15 experts in the field of customer experience.

You can read it by clicking here.

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