May 2022 - Customer Attuned

Dr Mark’s Virtual Tea Time Chat with Andrew Hough, Institute of Sales Professionals

May 18, 2022/in Insight Webcasts /by Dr Mark Hollyoake

In this episode, Dr Mark talks to Andrew Hough, CEO of the Institute of Sales Professionals. The Institute of Sales Professionals has already grown to over 7,000 members across 8… Read more

How well do you manage customer value?

May 6, 2022/in Customer Management /by Ellie Luk

In the insurance and wider financial services sector, the concept of customer value is growing in profile all the time. This has come about mainly, though not exclusively, as a res… Read more