Customer Centricity Corner with Peter Lavers – What Loyalty Means in Business to Business

What Loyalty means in Business to Business Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses r… Read more

Using Customer Segmentation Models

CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models   Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more

Customer Centricity Corner with Peter Lavers – What does it mean to RMB?

CUSTOMER CENTRICITY CORNER  Interviewee: Mumbi Odame Hello, my name is Peter Lavers and welcome to this first edition of the Customer Centricity Corner, brought to you by Custom… Read more

Dr Mark’s Virtual Tea Time Chat with Andrew Hough, Institute of Sales Professionals

In this episode, Dr Mark talks to Andrew Hough, CEO of the Institute of Sales Professionals. The Institute of Sales Professionals  has already grown to over 7,000 members across 8… Read more

Part 3 – Impact of Hybrid Working on How we Build and Manage Customer Relationships.

The Impact Of Hybrid Working on how we build and manage customer relationships. Panel Discussion.   In part three, our panel shares the changes their teams have made between… Read more

Part 2 – The Impact Of Hybrid Working on How we Build and Manage Customer Relationships.

The Impact Of Hybrid Working on How we Build and Manage Customer Relationships. Panel Discussion   In part two, our panel shares what implications from hybrid working they a… Read more