Modern Retailing – Customer Centric and Insight Driven
Modern Retailing – Customer Centric and Insight Driven
SAS Report confirms that the Retail sector needs to do things differently
Author: Peter Lavers
I was very happy to contribu… Read more
Sales Capability Frameworks for Key Account Managers
Sales Capability Frameworks for Key Account Managers
Alan Thompson and David Brown discuss Sales Capability Frameworks and building competency pathways, in this short talk on… Read more
Customer Attuned Director Peter Lavers contributes to major new SAS report on retail spending
Customer Attuned’s founding director Peter Lavers has contributed a section to SAS UK & Ireland’s brand new retail shopping report:
Christmas yet to come: How retail analyt… Read more
Customer Centricity Corner with Peter Lavers – What does it mean to RMB?
CUSTOMER CENTRICITY CORNER
Interviewee: Mumbi Odame
Hello, my name is Peter Lavers and welcome to this first edition of the Customer Centricity Corner, brought to you by Custom… Read more
Why is it important to have a Sales & Account Management Framework?
Why is it important to have a Sales & Account Management Framework?
Experts in people development, Alan Thompson and David Brown, discuss what it means to have a sales c… Read more
Trust is Key to Growth in Sales and Account Management
Trust is Key to Growth in Sales and Account Management
Dr Mark Hollyoake was recently asked to lead a talk on B2B Trust with the Institute of Sales Professionals.
In this interactiv… Read more
Training & Development – providing staff a reason to stay
Training & Development – providing staff a reason to stay
Alan Thompson discusses talent shortages across sectors, and why companies find it difficult in keeping talented p… Read more
The Only One Business Show Podcast – Peter Lavers talks about Managing B2B Trust
The Only One Business Show Podcast – Peter Lavers talks about Managing B2B Trust
James Nathan, is one of the world’s top 30 global gurus in customer service an… Read more
Who do you trust when times are tough?
In this blog, Dr Mark Hollyoake looks at issues of who you can trust when times are tough, using examples from the retail sector. Knowing where your B2B relationships level trust si… Read more
What is Business-to-Business Trust?
What is Business-to-business trust?
It’s a willingness to make yourself vulnerable to another party in the expectation of positive outcomes.
Customer Attuned cofounde… Read more
building a culture of customer centricity based on B2B Trust
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