CRQ Assessment Archives - Page 3 of 3

The Value of Trust

January 19, 2016/in Embedded Trust /by Peter Lavers

The recent scandal affecting the Volkswagen Group involving a “defeat device” in engine management software has once again raised the prominence of TRUST in corpo… Read more

12 Days of Xmas #2: A broker said to me “You listened to me and improved your service”

December 10, 2015/in Customer Management /by Alan Thompson

On the 2nd day of Christmas my top broker said to me “You really listened to me and improved your service”. Is this something you might hear from your brokers? Would you know the curre… Read more

Satisfaction or ‘Statisfaction’?

May 1, 2015/in Business Capabilities /by Peter Lavers

One of my esteemed colleagues recently sent a draft document to me that had a typo – satisfaction had been spelt with an extra ‘t’, making up a new word ‘statisfaction’. That g… Read more

How do I know how much my business is trusted?

February 28, 2015/in Embedded Trust /by Peter Lavers

Some time ago I was working with a B2B insurance company that did all its business through brokers. They were bemoaning the fact that they were not getting improved “net prom… Read more

Would you like to increase your broker revenues by up to 37%?

February 28, 2015/in Customer Management /by Benjamin Tresham

The Hidden Opportunity Recent research into the relationships between brokers and insurance companies has revealed a significant opportunity to increase the overall share… Read more

The Trust Factor in B2B Client Relationship Management

February 28, 2015/in Customer Management /by Dr Mark Hollyoake

Trust an oft-quoted word related to many elements of the B2B relationship. Significant bodies of research point to its importance, yet skirt around it. We think it’s a core pillar… Read more

Why B2B companies need to become more attuned to their clients

February 28, 2015/in Customer Management /by Peter Lavers

Austria’s Prince Clemens von Metternich is said to have made the quote “When France sneezes, Europe catches a cold” when commenting on the impact of the French Revol… Read more

The Great Debate (4) – What Does Leading Edge Mean to B2B Customer Management?

September 23, 2014/in Customer Management /by Ellie Luk

In the fourth instalment of The Great Debate, three senior executives: Chris Russel of Luvata, Nigel Brotherton of Volkswagen Group UK and Mairead McSweeney of BT Business Irela… Read more

The Great Debate (3) – What B2B and B2C can learn from each other?

June 3, 2014/in Business Capabilities /by Ellie Luk

Our June Customer Management Great Debate was held at the glorious Queen’s House in Greenwich, London, followed by a guided tour of the inspirational Cutty Sark, the world’s most… Read more

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