Think 2019 - Customer Attuned

We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter will be contributing to proceedings in his role as an IBM Futurist.

Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons a company needs to compete in today’s changing world. It is a huge opportunity to learn about emerging technologies, get one-on-one advice from experts, and hear about the successes and challenges faced by global business leaders and industry disruptors.

Think is like no other conference because it offers so much, including:

Thought leadership from 2,000+ business strategy sessions and technical deep dives
Professional development opportunities from 100s of hands-on labs and certification exams
Exclusive information about IBM products, technologies, strategies, and services
New knowledge and skills that will directly benefit teams and companies
Opportunities to expand your reach into new industries and global markets
Insights into how the next generation of critical technologies like AI, cloud, and cybersecurity can help address your biggest challenges and become a future-proof enterprise

You can find out more and register for Think 2019 by clicking here.

Peter has received numerous “top influencer” accolades in related subjects (customer experience, analytics, digital, AI, etc.), and is also a SAS Collaborator – but he doesn’t just write and blog!

As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency.

Please get in touch with Peter if you would like strategic advice on how to meet your customer management challenges in 2019.

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Dr Mark Hollyoake

Mark is a co-founder and Director of Customer Attuned Ltd. He holds a Doctorate from the University ofSouthampton, his thesis focused on Trust as a dynamic within business to business customer relationships.

He is an expert in B2B Customer Experience and Customer Management. This includes CM strategy development; execution of improvement plans (incl. organisational modelling for customer management); programme design; and partnership & alliance development.

Mark's applied work across FMCG, industrials, medical devices, financial services, business services and construction has led to organisations making, significant improvements to their customer management. A large focus of this work has been moving organisations up the Trust Ladder to enable them to benefit from reduced cost to serve, while continuing to innovate and deliver mutual value.

Mark is a Fellow of the Chartered Institute of Marketing and Member of the Institute of Sales and Marketing Management. He holds an MBA in strategy from Henley Business School.

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