Customer Management

A critical part of any business’s Customer Strategy is its Customer Management practices: often this is limited to how do you get more and how do you keep the profitable ones.

Customer Management icon depicting collaborationWe know that your challenges experienced extend beyond cost-effective acquisition and include retention, improving satisfaction and long-term profitability.

We believe that effective Customer Management processes based on true Customer Centricity are what drive growth.

Customer Attuned helps you redefine your Customer Management through developing and implementing a focused strategy, and overseeing changes to people, processes and technologies that deliver results.

Customer Management is improved by customer feedback

Our consultants bring years of practical, hands-on expertise mixed with an understanding that our success is interdependent on yours, to address your unique challenges.

We partner with clients to develop a bespoke Customer Relationship Strategy, a tangible approach to Customer Value Management and support the implementation of effective Customer Management Systems.

With extensive experience in financial and technology services, our team also supports Intermediary Management development and Distributor Manager Development.

Customer Management requires a customer relationship strategy



 To begin your journey to improving your customer-based issues, please get in touch

You are here:


Customer Management


Sales & Account Management


Trust Evaluation & Development


Embedded Trust


Business Capabilities


Training & Development

Customer Strategy

We help you redefine your Customer Management, through developing and implementing a focused strategy, and overseeing the changes to people, processes and technologies.

Find Out More

Latest Updates

Strategic Objectives – Be Careful What You Wish For!

Strategic Objectives - Be Careful What You Wish For! The Unintended Consequences of Un-Customer Centric Strategic Objectives   Many of you be…

Peter Lavers looks back at new product launches

Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on Many of you will know that our founding director Peter Lavers' early career was with…
Featured Video Play Icon

Customer Centricity Corner with Peter Lavers – Digital Transformation

How to ensure that Customer Centricity is central in your drive to digitally transform your company In this edition of the Customer Centricity Corner,…

Is your company Customer Attuned?

Customer Management looks different for a lot of companies, for one company Customer Experience is the priority, for another it's about Building Trust,…