Customer Management Strategy

A critical part of any business’s Customer Strategy is its Customer Management practices: often this is limited to how do you get more and how do you keep the profitable ones.

Customer Management icon depicting collaborationWe know that challenges you experience extend beyond cost-effective acquisition and include retention, improving satisfaction and long-term profitability.

We believe that effective Customer Management processes based on Customer Centricity and trusting relationships are what drive growth.

Customer Attuned helps you develop your Customer Management through identifying challenge areas, implementing a focused strategy, and overseeing changes to people, processes and technologies that deliver results.

Based on Customer Attuned co-founder Peter Lavers’s extensive work in customer experience, customer management and strategy development, we have created a Customer Management model that helps identify and address the real challenges you experience.

Asking critical questions around these elements, our consultants work with your teams to identify the areas that will benefit from improvement. These findings are formed in to  strategically-aligned recommendations that can be developed into actions that, with guidance from our consultants and trainers, help transform your customer relationships.

Customer Management is improved by customer feedback

Our consultants bring years of practical, hands-on expertise mixed with an understanding that our success is interdependent on yours, to address your unique challenges.

We partner with clients to develop a bespoke Customer Relationship Strategy, a tangible approach to Customer Value Management and support the implementation of effective Customer Management Systems.

With extensive experience in financial and technology services, our team also supports Intermediary Management development and Distributor Manager Development.

Where are we?

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Customer Attuned's Customer Centricity Loop, demonstrating the connectivity between Customer Strategy and Organisational Performance
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Customer Management

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Sales & Account Management

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Trust Evaluation & Development

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Embeded Trust

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Business Capabilities

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Training & Development

Customer Strategy

We help you redefine your Customer Management, through developing and implementing a focused strategy, and overseeing the changes to people, processes and technologies.

Find Out More

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Customer Management Clients

Customer Management requires a customer relationship strategy

 

     

 To begin your journey to improving your customer-based issues, please get in touch

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