Today’s businesses are complex, interactive organisms, operating through systems, people and customers. When all of these elements work together, it positively impacts the business. We help you find out what to fix and the areas that deliver most value.
To improve performance, increase sales and provide superior customer experience, you need to understand your capabilities, potential and your customers’ experience. Our practical methods help identify what needs attention and gives Sales Managers the tools and skills needed to deliver the experience your customers want and need.
We help you find out what to fix, where and the areas that deliver the most value first.
We take a systematic approach to develop competitive advantage through organisational efficiency and effectiveness. We’re passionate about delivering the relationship quality your customers need, helping you to sell more and sell better in a low growth and highly competitive environment.
Business capabilities form the foundation to the company:
- It sharpens your competitive advantage and you gain of market share
- Frees your budget to focus on innovating new products and services
- Your agenda moves from tactical, re-active to pro-active and thought through.
- Identifies which area needs critical attention to turning your company around, ahead of the competition.
- Strengthens your business capabilities allows you to keep up with your customers’ demands and raises your profile in your market
How we work with our clients
Stage 1 – Evaluate & Define.
Through formal assessments, undertaken by subject matter experts, and benchmarking against best practice as defined across 12 industry sectors.
Stage 2 – Recommend & Design.
Identifying issues and opportunities, reviewing options to provide recommendations, providing a plan to achieve agreed outcomes.
Stage 3 – Implement & Measure.
Through Transformation Programmes, Sales Academies, and Commercial Coaching by subject matter experts.
CHOOSE A SERVICE
Our Services help you maximise value, optimise satisfaction and minimise account attrition:
Buying or investing is easy when you can see the tangible assets, but how do you measure sales and marketing effectiveness.
Pinpoint your business capabilities that unlock the opportunities for value growth.
Start your CRM Project with the strategy not the technology.
Uncover where the financial value really sits in your customer base.
Build a hard-nosed business case for customer strategy-driven investments.
Improve static or unprofitable relationships into ones that engender growth and profit.
Define what customer profitability means and develop analysis and modelling tools to enable customer profitability.
Unfilter poor specifications, unclear requirements, bad data, or poor stakeholder engagement and avoid expensive mistakes.
This tool focuses on three core areas of distributor management, selecting the right partner, managing the right partner, developing or transitioning a partner.
Maximise value, optimise customer loyalty, minimise customer loss and develop your sales resources.
Independent quantified assessment of functionality gaps exist and what damage they are causing to your business.
Good Customer information is the life blood of all organisations and critical to competitive advantage – apply the RAFT technique to analyse cost benefits and fit-for-purpose.
New European data protection regulations (GDPR) take effect in 2018. Whilst compelling most data driven organisations to tighten up their processes and activities, used correctly, they also provide new opportunities for businesses.
HOW DO YOU START?
How we work with our clients
Stage 1 – Evaluate & Define.
Through formal assessments, undertaken by subject matter experts, and benchmarking against best practice as defined across 12 industry sectors.
Stage 2 – Recommend & Design.
Identifying issues and opportunities, reviewing options to provide recommendations, providing a plan to achieve agreed outcomes.
Stage 3 – Implement & Measure.
Through Transformation Programmes, Sales Academies, and Commercial Coaching by subject matter experts.
Building Better B2B Relationships-
Latest News
What a wonderful group of panellists we have enjoyed during the pandemic!January 13, 2022 - 4:46 pm
Panel Summary – The Impact of Hybrid Working on How we Build and Manage Customer RelationshipsDecember 9, 2021 - 5:39 pm- In the press: Dr Mark Hollyoake on Selling in a PandemicDecember 1, 2021 - 12:14 pm