Customer Strategy Archives - Page 13 of 17

Why Distributor Management Is The Same As Good Customer Management. Part 1 of 4

February 25, 2016/in Customer Management /by Dr Mark Hollyoake

To celebrate the launch of our new Distributor Management Programme, Distributor Management Expert Mark Hollyoake unpicks some of the complexities of working with distributo… Read more

12 Days of Xmas #12: my key account said to me “you can sharpen terms on the doves and pear trees”

December 24, 2015/in Sales and Account Management /by Dr Mark Hollyoake

On the 12th day of Christmas my key account said to me “you can sharpen terms on the doves and pear trees”. When a lot of your business is controlled or dependent on a few large accounts… Read more

12 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!

December 22, 2015/in Customer Management /by Alan Thompson

On the 11th day of Christmas my true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities next year! I can imagine that many of us would be… Read more

12 Days of Xmas #10: My Sales Director said to me “We are all miserable and down-trodden, even though we’re bringing sales in”

December 22, 2015/in Sales and Account Management /by Peter Lavers

On the 10th day of Christmas my Sales Director said to me “We’re all miserable and down-trodden, even though we’re bringing sales in.” There is no doubt that many B2B busines… Read more

Why Distributor Management Is The Same As Good Customer Management. Part 1 of 4

12 Days of Xmas #12: my key account said to me “you can sharpen terms on the doves and pear trees”

12 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!

12 Days of Xmas #10: My Sales Director said to me “We are all miserable and down-trodden, even though we’re bringing sales in”

12 Days of Xmas #8: my boss asked me to set up a Key Account Management process and I don’t know where to start

12 Days of Xmas #2: A broker said to me “You listened to me and improved your service”

12 Days of Xmas #1 “We need a customer focused organisational tree”

Top 5 Strategic Priorities of B2B Customer Management in 2016

The world of insurance is complex. Do you understand how it works?

Trust Ladder Part 1: High Performing Customer Management Organisations