2023 - Customer Attuned

The Customer Attuned “Infinity Loop” of Customer Centricity Explained

December 8, 2023/in B2B Trust, Customer Centricity, Customer Strategy, Organisational Performance /by Peter Lavers

Customer Strategy and Organisational Performance do not work in isolation. When they work together systemically with trust as their foundation, they create a cycle of increasi… Read more

Season’s Greetings from Customer Attuned

December 7, 2023/in News /by Ellie Luk

We wish all our customers, associates, followers and friends a very Merry Christmas, and a Happy and Successful New Year. If you are looking for some valuable content to help inspi… Read more

Building a High Performing Account Management Team

November 28, 2023/in News, Training and Development /by Alan Thompson

Another successful development programme for a key client Over the past several months, a number of the Customer Attuned team, David Brown, Dr Mark Hollyoake and Alan Thompson ha… Read more

Customer Centricity Corner with Peter Lavers – What customer centricity means in a intermediated business model.

October 4, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

What customer centricity means in a intermediated business model. How can you be customer centric when there’s an intermediary ‘in the way’? Many B2B… Read more

Why should Account Management teams work with coaches?

July 31, 2023/in Organisational Performance, Training and Development /by David Brown

Why should Account Management teams work with coaches? And what are the benefits? In today’s fast-paced business environment, account management teams are under… Read more

Customer Centricity Corner with Peter Lavers – the difference between customer strategy and sales strategy in B2B

July 26, 2023/in Customer Centricity, Customer Strategy, Insight Webcasts /by Peter Lavers

Customer Centric Account Management Part 2 If you know us or have seen previous episodes of the Customer Centricity Corner will recognise that our purpose at Customer Attuned Ltd… Read more

From good to great: how coaching improves sales and new business development

July 24, 2023/in Organisational Performance, Training and Development /by David Brown

From good to great: how coaching improves sales and new business development Your business might already be achieving good sales results – but coaching can be a powerful to… Read more

When coaching can enhance sales training and development

July 17, 2023/in Organisational Performance, Training and Development /by David Brown

When coaching can enhance sales training and development Have you ever run a training programme in your business, then watched as some or most of the learning – and the impor… Read more

Protected: Partnership Survey 2023 Results

July 11, 2023/in Uncategorized /by Peter Lavers

This content is password protected. To view it please enter your password below: Password:… Read more

How coaching can support B2B relationship management

July 10, 2023/in Organisational Performance, Training and Development /by David Brown

How coaching can support B2B relationship management Executive coaching has become an increasingly popular tool for businesses looking to improve their B2B relationsh… Read more