Leadership – The Three Cs
The British Army has been providing courses on leadership development at Sandhurst since 1812 when it was recognised that leading men into battle required more than just an arist… Read more
Read our insights, blogs and articles on Organisational Performance by industry experts and academically acclaimed authors.
Leadership – Developing Self-Awareness
Leadership can be simply defined as “motivating a group of people to act towards achieving a common goal.” What this means in practice and what it takes to be a “good” leader has been… Read more
Leadership – Optimistic Paranoia
Some years ago, I heard a radio interview with the chairman of a large technology company. He was asked what key traits he looked for in his board. He summarised his answer as “optim… Read more
Leadership – Asking the Right Questions
“Management is about answers. Leadership is about questions.”
There have been many acres of newsprint dedicated to defining the difference between management and leadership a… Read more
3 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up
How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates?
The retail sector is under much scrutiny at the moment… Read more
3 vital B2B findings from Dimension Data’s 2019 CX Report
CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more
2019 – The Growth of Trust as a Core B2B Relationship Driver
“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more
From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.
Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging:
Economic-focused decisio… Read more
Build a Better Customer Experience – Tips from CX Experts
Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts!
10 leading influencers and innovators in the… Read more
building a culture of customer centricity based on B2B Trust
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