Read our insights, blogs and articles on Organisational Performance by industry experts and academically acclaimed authors.

Trust as a business developer

Customer Attuned Director, Mark Hollyoake, speaks at Xtend London event. The audience was made up of senior Directors from a wide range of industry sectors. During the talk, Mark… Read more

The DNA of Trust

Trust in a B2B context has received increasing attention in recent years, as organisations recognize its role in relationship development. In this blog, using insight from lite… Read more

The Customer Attuned GDPR Readiness Assessment

New European data protection regulations (GDPR) take effect in 2018. Whilst compelling most data driven organisations to tighten up their processes and activities, used corre… Read more

LOOKING INTO 2017 – Highly Capable Staff

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. In 2017 as in previous years, the availability of highly capable staff is k… Read more

LOOKING INTO 2017 – Consistency

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. My top tip for 2017 is simple – Keep Calm! and be Consistent 2016 introduced… Read more

LOOKING INTO 2017 – Authenticity

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. Authenticity will be the key work in creativity for 2017, as the unsettled… Read more

LOOKING INTO 2017 – Embracing Technology

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. The focus going into 2017 for business to business will be on the developme… Read more

LOOKING INTO 2017 – What is considered “scarce”?

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. 2016 has taught us that the world keeps changing – and not in ways we expect!… Read more

5 Ways to Maximise Your Investment in Developing a Capability Framework

Does your business have a capability framework in place for your people that clearly lays out the knowledge, skills and expertise needed to work effectively in each role? If the an… Read more

What Makes an Organisation Creative?

Creativity drives innovation and change at a rapid pace. Its reach and impact on our everyday lives is enormous, yet, most of this innovation within organisations derives from a h… Read more