Can ‘thrifting’ be incorporated into mainstream Retail?
Can ‘thrifting’ be incorporated into mainstream Retail?
SAS Report inspires new ideas to reach savvy and sustainability-conscious shoppers
The SAS UK & Ireland pre-Chris… Read more
Entries by Peter Lavers
Using Customer Segmentation Models
CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models
Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more
Modern Retailing – Customer Centric and Insight Driven
Modern Retailing – Customer Centric and Insight Driven
SAS Report confirms that the Retail sector needs to do things differently
Author: Peter Lavers
I was very happy to contribu… Read more
Sales Capability Frameworks for Key Account Managers
Sales Capability Frameworks for Key Account Managers
Alan Thompson and David Brown discuss Sales Capability Frameworks and building competency pathways, in this short talk on… Read more
Customer Attuned Director Peter Lavers contributes to major new SAS report on retail spending
Customer Attuned’s founding director Peter Lavers has contributed a section to SAS UK & Ireland’s brand new retail shopping report:
Christmas yet to come: How retail analyt… Read more
The Only One Business Show Podcast – Peter Lavers talks about Managing B2B Trust
The Only One Business Show Podcast – Peter Lavers talks about Managing B2B Trust
James Nathan, is one of the world’s top 30 global gurus in customer service an… Read more
What’s the Relevance of Explainable AI in B2B?
What’s the Relevance of Explainable AI in B2B?
Explainable or Interpretable AI (XAI) is all about humans being able to understand the result, output or solution that has been gene… Read more
Playbooks in customer experience management
In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
Joined up Voice of Customer and Staff Studies
In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
Risk to reward: Risk assessment for competitive advantage
When considering risk, the rhetoric is often around prevention. How could we have prevented the financial collapse of 2008? Or the widespread disruption caused by COVID-19? Nat… Read more
building a culture of customer centricity based on B2B Trust
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