Read our insights, blogs and articles on Organisational Performance by industry experts and academically acclaimed authors.

Playbook in Customer Experience

Playbooks in customer experience management

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
Why is Trust Key in Financial Services?

Why is Trust key in Financial Services?

Why is Trust key in Financial Services?   The financial services sector shows no signs of slowing down, a lack of challengers, disruptors or a change in its highly competitiv… Read more
Digital Transformation in Healthcare

Watch the Panel here – Digital Transformation In Healthcare

What does it take to lead a digital transformation in healthcare? Wil Payne, Leadership consultant and coach of Newland Partners, chaired the second panel discussion in this ser… Read more
Digital Transformation in Healthcare event 2

Digital Transformation in Healthcare – Part 2

What does it take to lead a digital transformation in healthcare? Wil Payne, Leadership consultant and coach, chairs the second panel discussion in this series to explore experi… Read more

Building ‘Business-to- Business’ Trust At Operations Level. Part 3

Building ‘Business-to- Business’ Trust At Operations Level Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more

Top 25 CX Blogs

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
Developing People in a Digital World

Developing People in a Digital World – read the panel summary and watch it again

“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more