Customer Attuned’s publications feed contains insights, articles and newsletters giving critical commentary on customer relationship development and organisational performance.
12 Golden Threads of B2B Customer Experience Management
Peter Lavers evaluates the 12 crucial subject areas in B2B customer experience management. Based on real experience and backed up with industry leading benchmark data this… Read more
The Trust Ladder
Occupying the same market as your suppliers with transactional relationships? This is a challenge for any business, learn how to manage co-existence in this e-book.
The Trust La… Read more
building a culture of customer centricity based on B2B Trust
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