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Making Customer Centricity a Reality – Panel Summary

Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more

Making Customer Centricity a Reality – June 2021 Newszine

Welcome to the latest issue of the Customer Attuned Newszine: Making Customer Centricity a Reality Do you customers really benefit from your customer strategy? Customer Centri… Read more

Developing People in a Digital World – Panel Discussion Summary

“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more

Developing People in a Digital World – Newszine February Issue

Welcome to the latest issue of the Customer Attuned Newszine: Developing People in a Digital World   Inside, Alan talks about the effects of online training on people but als… Read more

The Trust Factor – Making B2B Trust your Business DNA – Read the panel summary here

“There is no getting away from the fact that as we start to pick our way through the crisis towards recovery, trust is going to have a far more pivotal role in our customers and supplie… Read more

The Trust Factor – Making Trust Your Business DNA – Latest Customer Attuned Newszine October Issue

Welcome to the latest issue of the Customer Attuned Newszine. Inside, Peter introduces our new B2B Trust Evaluator, which is powered by the model developed by Dr Mark Hollyoake fo… Read more

Adapting to New Normal Customer Behaviour – Read the Panel Summary Here

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Newszine July Issue 1 – Adapting to New Normal Customer Behaviour

Are you tired of hearing the words “unprecedented” and “disruption”? As I write, the news is full of the economic impacts of the Covid-19 pandemic on businesses and people. Whethe… Read more