Tag Archive for: CM

Peter Lavers

Six lenses of best practice for Customer Charter development

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Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
Peter Lavers

Truth Loyalty Webinar with Peter Lavers

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Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more
Ellie Luk

Top 25 CX Blogs

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We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
Peter Lavers

Onalytica Interview with Peter Lavers

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I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace. In the interview I’m asked about how I became rec… Read more
Ellie Luk

Awards Magazine recognises Peter Lavers as Top Influencer

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We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more
Customer Centricity Speakers
Ellie Luk

Meet the speakers joining the panel discussion: Making Customer Centricity a Reality

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Customer Centricity is a term that has been around for many years, but what does it really mean in a B2B environment? Join our panellists from very different sectors plus our own res… Read more
Peter Lavers

SAS Global Forum

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The SAS Global Forum is an event that brings together the most curious minds in analytics and data science. It is a must for anybody interested in being more insight-led as a busines… Read more
Peter Lavers

Why treating customers fairly should be a top priority

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As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
Ellie Luk

Peter Lavers Voted as top CX Professional

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We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
Peter Lavers

Consumer Loyalty 2030

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Drivers of loyalty are also drivers of profitable business I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more