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What Makes an Organisation Creative?

Creativity drives innovation and change at a rapid pace. Its reach and impact on our everyday lives is enormous, yet, most of this innovation within organisations derives from a h… Read more
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Trust – Too much of a Good Thing?

Client relationships are a peculiar, they can take forever to develop and nurture, and can be terminated at short notice. Conversely, they can feel secure and comfortable, yet do… Read more
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Account management in a complex industry – “Expert salesmen or experts who can sell?”

How good are you at selling and managing relationships within an expert led industry? In our first financial services article, we examined the importance of broker-intermediar… Read more
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Customer management in a world of intermediaries and brokers – “Experts that sell – does it work”?

In the second of our series of articles exploring various issues in the intermediated world of financial services, “Expert salesmen or experts who can sell?” we looked at var… Read more