Few people would doubt that building trust forms one of the foundations of a positive and mutually beneficial relationship. Yet, within B2B a lot of research into trust tends to be… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2016-05-26 12:00:522016-06-07 08:41:45Building Trust into your Customer Plans
The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them
Obstacle 5: Out of Date IT Tools
This is the fifth blog in our series based on the early resul… Read more
Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2016-05-18 07:00:102016-06-07 12:06:13Top 5 Obstacles to B2B Customer Centricity #5 Out of Date IT Tools
Mark Hollyoake shares insights from his doctorate on trust within B2B
This week I’m grappling with a chicken and egg situation: trust and commitment. Good B2B customer managem… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2016-05-12 16:50:172016-06-07 08:42:04Trust & Commitment: Chicken and Egg?
The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them
Obstacle 4: Stalled/Delayed/Dropped Customer Programmes
This is the fourth blog in our se… Read more
Mark Hollyoake shares insights from his doctorate on trust within B2B
When I began my DBA, the first academic task was to define what trust meant in the context of B2B. There are many… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2016-05-05 09:11:352016-06-07 08:43:27Define Trust - What's in a name?
The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them
Obstacle 3: Silo’d Organisation
This is the third blog in our series based on the early res… Read more
Peter Lavers has been selected by Mindtouch as one of The Top 100 Customer Success Consultants to engage with… for the 2nd year running!
This is the 2nd year Mindtouch has exe… Read more
Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2016-05-03 14:59:102016-06-30 14:55:41Mindtouch lists Peter Lavers as Customer Success Influencer
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