Customer Centricity Insights

Customer Centricity is not a gimmick but a missional attitude that shapes behaviour and organisational culture and improves Organisational Performance and Customer Satisfaction. Read our thoughts, experiences and insights from our experts including CX Influencer and Customer Attuned director, Peter Lavers.

Peter Lavers’ article on thrifting gets featured in CX Magazine

Many people believe that ‘thrifting’ only refers to second-hand shopping, charity shops, flea markets/rummage sales, and buying all things “vintage” or upcycle… Read more

Customer Centricity Corner with Peter Lavers – What is Customer Centric Account Management?

What is Customer Centric Account Management? The subject today is “Customer Centric Account Management”, and I’m delighted to introduce two guests, Mike Pepe and Ed Rottmann. E… Read more

Customer Centricity Corner with Peter Lavers – What Loyalty Means in Business to Business

What Loyalty means in Business to Business Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses r… Read more
Can ‘thrifting’ be incorporated into mainstream Retail?

Can ‘thrifting’ be incorporated into mainstream Retail?

Can ‘thrifting’ be incorporated into mainstream Retail? SAS Report inspires new ideas to reach savvy and sustainability-conscious shoppers The SAS UK & Ireland pre-Chris… Read more

Customer Centricity Corner with Peter Lavers – Using Customer Segmentation Models

CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models   Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more

Modern Retailing – Customer Centric and Insight Driven

Modern Retailing – Customer Centric and Insight Driven SAS Report confirms that the Retail sector needs to do things differently Author: Peter Lavers I was very happy to contribu… Read more

Customer Centricity Corner with Peter Lavers – What does it mean to RMB?

CUSTOMER CENTRICITY CORNER  Interviewee: Mumbi Odame Hello, my name is Peter Lavers and welcome to this first edition of the Customer Centricity Corner, brought to you by Custom… Read more
Making Customer Centricity a Reality - Panel Summary

Making Customer Centricity a Reality – Panel Summary

Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
Customer Centricity in the Food service supply chain

How do you identify Customer Centricity in the Foodservice Supply Chain?

How do you identify Customer Centricity in the Foodservice Supply Chain?   When you go to a restaurant, café, bar or a pub you tend to expect that everything is available – we al… Read more