Adapting to New Normal Customer Behaviour

Online Panel Discussion

There is universal agreement that for the vast majority of companies the New Normal will look very different to the old normal.

Much has been made of how our ways of working together will change, but the effects will go well beyond our internal structures – the ways we sell to and service clients will change too.

In this online panel discussion we will hear from leaders across different sectors about how their customers’ behaviour is changing, and how they are adapting and championing new insight-led ways of customer engagement.

Our guest speakers are:

Kirk Bradley, Director, Commercial Operations, Bupa UK Insurance
Tiffany Carpenter, Head of Customer Intelligence, SAS
James Leese, Chief Customer Officer, Cox Automotive
Peter Lavers, Founding Director, Customer Attuned

Moderated by Alan Thompson, Director, Customer Attuned

Followed by an online Q&A session – where participants will have the opportunity ask questions to the panel.

Wednesday 8th July 2020
10:30 BST on Zoom

Register today to secure your virtual seat.

Author
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Ellie Luk

Ellie is responsible for a number of areas at Customer Attuned; as Director, she is responsible in ensuring the company delivers against the company strategy.

As Head of Marketing, Ellie handles the day-to-day execution and deployment of marketing and business development campaigns.

And as Project Manager, Ellie overseas clients projects keeping them on track and ensuring they are delivered within scope and on budget.

Adapting to New Normal Customer Behaviour

There is universal agreement that for the vast majority of companies the New Normal will look very different to the old normal.

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